Policy Overview
At grok-imagine.me ("the Service"), we provide instant-access Grok Imagine AI image and video generation services. This policy outlines our billing practices for AI generation credits, credit pack rules, refund eligibility, service delivery terms, and fraud prevention measures to ensure transparency and a secure user experience for all creators.

Important: AI generation credits are a digital service delivered and consumed in real-time. Used credits are strictly non-refundable. By purchasing a credit pack, you agree to this policy in full.

Our AI image generation platform operates on a credit-based model. When purchasing AI generation credit packs, you must provide accurate and authorized payment information.

By purchasing credits, you authorize Grok Imagine and our payment partners (Stripe) to charge your payment method for the one-time credit pack purchase. There are no recurring subscriptions—all credit packs are one-time purchases with specified validity periods.

Billing disputes must be reported within sixty (60) days. Pricing for AI generation credit packs may be updated periodically, and changes will be communicated in advance through email or in-app notices.

Stripe processing fees are non-refundable under all circumstances, including refunded or canceled transactions.

You are responsible for any applicable taxes related to your AI generation credit purchases, and prices may vary based on region, currency conversion, or local regulations.

AI generation credits are delivered instantly upon purchase and are valid for the period specified in your credit pack:

• Free Trial: 1 month validity (10 credits)
• Starter Pack: 1 month validity (240 credits)
• Professional Pack: 2 months validity (680 credits)
• Studio Pack: 3 months validity (2800 credits)

Credits expire at the end of their validity period and cannot be extended or refunded after expiration.

Account sharing, automated scripts, or unauthorized API usage may result in account suspension without refund.

Credits are consumed based on generation complexity—features like high resolution, video generation, advanced editing, and batch processing consume more credits per generation.

Our Grok Imagine AI generation service delivers AI generation credits and functionality instantly upon purchase. Credits are consumed in real-time as AI generations are processed. To protect service integrity and prevent abuse, all used credits are strictly non-refundable.

We provide free trial credits so users can evaluate our platform before committing to a paid credit pack.

3.1 No-Refund Policy for Used Credits
Once AI generation credits have been used (consumed for any generation task), they are non-refundable under all circumstances. This policy exists to protect the integrity of our platform and prevent fraudulent abuse of the refund system.

Each credit consumption represents a completed AI generation request that has utilized real computational resources. Reversing such charges after consumption would undermine fair service for all users and expose the platform to fraud.

3.2 Service Delivery
Once AI generation credits are issued to your account or features are unlocked, the service is considered delivered and fulfilled. Credits are activated upon purchase and are available for immediate use.

Unused credits in an entirely unused credit pack may be eligible for a refund within 24 hours of purchase, provided zero credits have been consumed. Once any credit from a pack has been used, the entire pack is considered consumed and no refund will be issued.

• Duplicate payments (accidental repeat transactions for the exact same pack)
• Confirmed unauthorized charges (after thorough identity verification), provided no credits were consumed
• Verified technical failures on our end that prevented any access to the AI generation service, with zero credits consumed

• Any credit pack from which one or more credits have been used — no exceptions
• Refund requests made after 24 hours of purchase
• Stripe processing fees (non-refundable by Stripe policy)
• Credits that have expired due to validity period completion
• Content policy violations resulting in account suspension
• Proven fraudulent activity or abuse of systems
• Dissatisfaction with AI output quality or style after credits have been used

This no-refund-on-used-credits policy is a deliberate and necessary measure to protect the viability of our service. AI generation is a resource-intensive, immediately-delivered digital service. Allowing refunds after consumption would enable bad actors to use credits and then fraudulently claim refunds, creating unsustainable losses. By purchasing credits, you explicitly acknowledge and agree to this policy.

Refunds, when approved under the limited cases above, are issued only to the original payment method. Processing times vary by bank (typically 5–10 business days).

Users must contact our support team at [email protected] before initiating a dispute with their bank. Filing a chargeback for used credits is considered fraudulent abuse and will result in permanent account ban, reporting to payment processors, and potential legal action.

Filing false or abusive refund requests may result in suspension, termination, or liability for related fees and losses.

Chargebacks filed for used credits are considered fraudulent. AI generation credits represent an instantly delivered digital service. Filing a chargeback after consuming credits is the equivalent of using a service and then falsely claiming non-delivery.

If a dispute is filed after a refund has already been issued, the user is responsible for all associated dispute fees charged by the payment processor.

Users who initiate chargebacks for consumed credits or who misuse the dispute system will have their accounts permanently banned from our Service, be flagged with payment processors (Stripe), and may be reported to relevant fraud prevention authorities.

We reserve the right to pursue legal remedies against accounts engaged in chargeback fraud.

We expect users to contact us at [email protected] for any billing concerns before initiating chargebacks. Disputes filed without first contacting support will be contested with full transaction evidence.

We maintain strict fraud prevention and security protocols for our AI image generation platform, including:

• Industry-standard security practices for all AI generations
• User identity and payment verification
• Secure encryption through Stripe
• Machine-learning fraud detection systems
• Continuous monitoring and security enhancements

Accounts involved in fraudulent behavior—including stolen credit cards, unauthorized API access, or credit abuse—may be suspended or terminated immediately. We may report suspicious activity to relevant authorities.

Users must provide accurate information and comply with our Terms of Service and applicable laws when using our Grok Imagine AI generator.

This policy may be updated periodically to reflect changes in our AI generation features, credit systems, or legal requirements. Updates take effect immediately upon publication.

For questions regarding this policy or the 30-day money-back guarantee, please contact our support team at [email protected].

This policy operates alongside applicable consumer protection laws and does not limit your statutory rights.